AI Assistant is Vendora’s automated vendor reply system. It helps vendors answer customer questions using live products, FAQs, documents, business hours, and store policies.

The dashboard is divided into clear sections:

• General controls for enabling AI and choosing the reply mode
• Business profile for store details and contacts
• Store Products for live product awareness
• Business hours for each day of the week
• FAQs for common customer questions
• Knowledge base for uploaded documents
• Analytics for conversation insights

The assistant reads the live products table automatically, so it can answer questions about the current price, discount price, stock, category, and last update without manual duplication.

Configure each day visually. You can set an open time, a close time, or mark the day as closed. The assistant uses that schedule when deciding how to respond.

FAQs give the assistant short, accurate answers for common customer questions such as delivery, payment methods, pickup, refunds, and contact details. Vendora also adds default FAQs so the section is never empty.

The assistant supports English, French, Twi, and Pidgin. Choose the language from the dashboard and the assistant will reply in that style.

If the AI cannot answer confidently or the customer asks for a real person, it can hand over using your phone, WhatsApp, email, and store contact settings.

To subscribe:

1. Go to your Vendor Dashboard
2. Click on "Subscribe to Basic", "Subscribe to Standard", or "Subscribe to Premium"
3. Send payment via Mobile Money to 050 190 1401 , Gariba Atina Kwaku )
4. Use your email address as payment reference
5. Submit the payment reference on the subscription page
6. Wait for admin approval (usually within 12 hours)

When your subscription expires:

• You lose all premium badges and tags
• Your products return to normal search ranking
• Contact information becomes hidden
• Boost feature is disabled
• AI Assistant access is disabled until you renew Standard and Premium
• Your products remain listed
• You can renew at any time

You will receive a notification before your subscription expires.

Yes! If you've paid for multiple plans, you can switch between them instantly from your Vendor Dashboard. When you switch:

• Your current plan is deactivated
• The new plan is activated immediately
• All features of the new plan become available
• The expiry date is based on when you originally paid

Available plans: BASIC (GHS 25 / 3 months), STANDARD (GHS 55 / 6 months), PREMIUM (GHS 100 / 12 months)

Vendora is a digital marketplace platform where anyone can buy and sell products within their community. It’s a safe and convenient way to discover items and connect directly with sellers.

Yes! Vendora is completely free for everyone to browse and buy products. For vendors, the basic features are free (25 products limit), with optional paid subscriptions for enhanced features like badges, priority listing, and analytics.

Click on the Profile icon in the bottom navigation, then select "Sign Up". Fill in your details including your university email address, and you'll be ready to start using Vendora in minutes!

Go to your Profile and click on "Become a Vendor". Fill out the application form with your business details. Our team will review your application within 12-24 Hours and notify you of the decision.

Once approved as a vendor, log in to your Vendor Dashboard. Click on "Add Product" and fill in the product details including photos, price, and description. Your listing will be live immediately!

The Boost feature allows you to temporarily increase your products' visibility in search results. When you boost:

• All your products get a boost score increase
• Products appear higher in search results
• Products show a boosted badge
• BASIC vendors can boost every 3 days
• STANDARD vendors can boost every 2 days
• PREMIUM vendors get auto-boost every 7 days

The AI Assistant is a PREMIUM feature that automatically responds to customers using live store data and configured knowledge sources:

• Uses your store products, FAQs, documents, and policies
• Follows your configured business hours and availability
• Customers receive instant, language-aware responses
• Replies are clearly presented in the chat flow
• Keeps customer engagement active around the clock

Plan	Product Limit	Images per Product	Boost Frequency
Free	25 products	2 images	Not available
Basic	60 products	8 images	Every 3 days
Standard	150 products	10 images	Every 2 days
Premium	Unlimited	Unlimited	Auto every 7 days

Simply browse products, add items to your cart, and proceed to checkout. You'll be connected with the vendor to arrange payment and pickup. We recommend meeting in safe, public locations

Look for these badges on vendor stores and products:

• Verified Vendor - PREMIUM vendors (highest trust)
• Verified Vendor - STANDARD vendors
• Featured Vendor - BASIC vendors
• Boosted - Recently boosted products

Verified and Featured vendors have passed our verification process and are trusted sellers.

There are two ways to contact vendors:

• Use the in-app chat system (available to all logged-in users)
• Direct contact info (phone/email) - visible only for BASIC, STANDARD, and PREMIUM vendors

Free vendors can only be contacted via chat.

First, contact the vendor directly through chat. If you can't resolve the issue, please contact our support team at kingsleyanaab604@gmail.com and we'll help mediate.

Click on "Forgot Password?" on the login screen. Enter your email address and we'll send you a password reset link. The link expires after 1 hour for security.

Go to your Profile and select "Edit Profile". You can update your name, phone number, university, profile picture, and password. Your email address cannot be changed for security reasons.

Please contact our support team at kingsleyanaab604@gmail.com with your account details and reason for deletion. We'll process your request within 48 hours.